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Ullr Intelligence Ltd — Licence Terms for Digital Publications

Version 1.0.9 · version date 27/10/2026 · effective 28/10/2026

Products covered: The Desk Investigator’s Field Manual (First Edition, including its Fillable Templates PDF), The UK OSINT Tool Index (First Edition: PDF, workbook and companion guide) and any bundle of them (together, “the Publications”).

Publisher: Ullr Intelligence Ltd, registered in England and Wales, company no. 17117362. Registered with the Information Commission (still known as the ICO), ref. ZC197792. Contact: sales@ullrintelligence.co.uk · ullrintelligence.co.uk.

Prices: Field Manual £39 · Tool Index £19 · Manual + Index bundle £49 · Firm licence £149 (Manual and Index for one organisation and up to 5 named users, including contractors under its control). The price shown is the full price: Ullr Intelligence Ltd is not registered for VAT, so no VAT is added.

1. What you are buying

1.1 You are buying a licence to use the Publications, not ownership of them. Ullr Intelligence Ltd (or its licensors) keeps all copyright and other rights.

1.2 Which licence you have depends on what you bought: an Individual licence (section 2) or a Firm licence (section 3). Sections 4 to 12 apply to both.

1.3 The Publications are sold to buyers in the United Kingdom only.

1.4 Formats. The Publications are PDF files, plus one Excel workbook (.xlsx) for the Tool Index. The Field Manual is two PDFs: the Manual and its Fillable Templates PDF. The Tool Index is three files: the workbook, the Index PDF and the companion guide PDF. The bundle and the firm licence include all five files. The PDFs open in any current PDF reader; to type into the Fillable Templates PDF you need a reader that can fill in PDF forms, such as Adobe Acrobat Reader. The workbook opens in Microsoft Excel, LibreOffice Calc or any other spreadsheet program that reads .xlsx files. The files have no copy protection (DRM) and are not watermarked or personalised.

1.5 Delivery. You receive the Publications by download link, not as an email attachment. For an online order, the link is shown on the order-complete page after payment and repeated in your order confirmation email from sales@ullrintelligence.co.uk, and it works for 7 days after payment. For an email order (clause 6.3), we send the link by email once you have paid through the Stripe payment link we email you, and only after the 14-day cancellation period has ended or after you have given your consent and acknowledgement in writing. That link works for 7 days after we send it. Either way, you may download the files as many times as you need while the link works, so please save your own copies. After the 7 days, email sales@ullrintelligence.co.uk with your order reference and we will send you a new link for the same order. If the card or billing country on an order is outside the United Kingdom (clause 1.3), we refund the order and send no download. Your order confirmation email (for an email order, the email in which we accept your order) gives our name, geographical address and contact details.

1.6 How long the licence lasts. The licence has no end date: it lasts for as long as you keep to these terms (section 10). Updates are covered by section 5.

2. Individual licence

2.1 The licence is for one named person: the person whose name and email address are used at checkout or on an email order (clause 6.3).

2.2 You may use the Publications for your personal and professional work, including paid client work, on devices you control.

2.3 You may print copies for your own use.

2.4 You may not:

  • resell, rent, lend or give away the Publications or any copy of them;
  • share them with anyone else, including colleagues, clients or contractors;
  • upload or post them to any website, shared drive, intranet, file-sharing service or forum;
  • upload them, in whole or in substantial part, into any AI or machine-learning system or dataset, or use them to train, fine-tune or build one, except as clause 2.6 allows;
  • remove copyright notices or licence information.

2.5 The licence is personal to you and cannot be transferred.

2.6 AI tools. You may paste the Appendix C templates, and short extracts of the Publications, into an AI tool for your own work, as long as you use it under business or enterprise terms that do not let the provider train its models on your inputs. You may not use an AI tool to reproduce or share the Publications, or to get round clause 2.4.

3. Firm licence

3.1 The firm licence covers the Field Manual (including its Fillable Templates PDF) and the Tool Index (PDF, workbook and companion guide). It is for one organisation (one legal entity) and up to 5 named users who are its employees, partners or directors, or contractors working on its matters under its control.

3.2 The organisation must give us the names of its users on request and keep that list up to date. A named user who leaves, or a contractor whose work for the organisation ends, may be replaced by another named user; the person replaced must delete their copies.

3.3 The organisation may keep the files on shared internal storage, as long as only the named users can reach them.

3.4 Named users may use and print the Publications for the organisation’s work. The restrictions in clause 2.4 apply to the organisation and every named user, except that sharing between named users is allowed, and clause 2.6 applies to AI tools the organisation uses under business or enterprise terms that do not let the provider train on its inputs.

3.5 Larger teams: licences for more than 5 users are available on request. Contact us for a quote.

4. Templates (Appendix C of the Field Manual)

4.1 Under either licence you may copy, adapt and use the Appendix C templates, whether printed from the Field Manual or filled in using the Fillable Templates PDF, in your own client work. You may not resell or republish them as templates.

5. Updates

5.1 For 12 months from purchase we will make available any updates we issue to the product or products you bought: corrections to the Field Manual if you bought it, and corrections and refreshed workbooks for the Tool Index if you bought it (alone, in the bundle or with a firm licence). We will tell you by email, at the address used at purchase, when an update is available.

5.2 A new edition is a new product and is not included, unless we say otherwise.

6. Your right to cancel and refunds (consumers)

6.1 If you buy as a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to cancel. The 14 days start on the day after the contract is made and end at the end of the 14th day. For an online order, the contract is made when you pay; for an email order (clause 6.3), it is made when we confirm by email that we accept your order. To cancel, tell us clearly before the 14 days end (with your order reference if you have it), by email to sales@ullrintelligence.co.uk or by post to the address given in your order confirmation email and on our shop page at https://ullrintelligence.co.uk/shop. You may use the model cancellation form after section 12, but you do not have to. You have cancelled in time if you send your message before the 14 days end. Clause 6.2 explains when the right to cancel is lost.

6.2 The Publications are digital content supplied by download. You lose the right to cancel once the download (or access) begins, but only if, before it begins, you have given your express consent to immediate supply and acknowledged that you will lose the right to cancel. We will confirm your consent and acknowledgement in your order confirmation email.

6.3 Our online checkout asks for that consent and acknowledgement: you cannot pay online without ticking the box described in clause 6.6. If you do not want to give them, do not order online; email sales@ullrintelligence.co.uk instead and we will supply the Publications after the 14-day cancellation period has ended. If you order by email, we confirm by email that we accept your order and send you a secure Stripe payment link for the full price; we send the download link only after you have paid through it. If you later want the Publications sooner, you can give that consent and acknowledgement in writing (for example by email to the same address), and we will confirm your consent and acknowledgement by email before we send the link.

6.4 Your statutory rights under the Consumer Rights Act 2015 are not affected. Digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you may be entitled to a repair or replacement and, in some cases, a price reduction or refund. If digital content we supply damages a device or other digital content that belongs to you, and the damage would not have happened had we used reasonable care and skill, we will either repair the damage or pay you compensation for it.

6.5 Firm licences are business purchases, so the statutory cancellation right in 6.1 does not apply to them. We offer firm licences the same terms as individual buyers anyway: you may cancel for a full refund within 14 days of purchase if no file has been downloaded. Once any download begins, no refund is given, except where the content is faulty or not as described.

6.6 At checkout we ask you to tick a box to confirm that you want immediate access to your download and that you understand you will lose your 14-day right to cancel once the download begins. The box is not pre-ticked. Your order confirmation email records that consent and acknowledgement. It does not affect your rights if the content is faulty or not as described.

6.7 If you cancel under clause 6.1 or 6.5, we will refund you without undue delay and in any event within 14 days of the day you tell us you are cancelling. We refund to the payment method you used, unless you agree otherwise, and charge no fee for the refund. If you cancel an email order before you have paid through the payment link, you owe nothing.

7. Tools, websites and third-party services

7.1 The Publications describe third-party tools, websites and services. We do not own or control them. We give no warranty that any of them will stay available, free, unchanged, or lawful to use for your purpose.

7.2 Listing a tool is not an endorsement. Check each provider’s own terms, including commercial-use terms, before you use it.

8. Not legal advice

8.1 The Publications are educational and operational reference material. They are not legal advice. The law, regulators’ guidance, prices and tools change. Verify everything at source, and take your own legal advice where needed.

8.2 You are responsible for how you use the material, including your own compliance with data protection law, the Computer Misuse Act 1990 and all other applicable law.

9. Our liability

9.1 Our total liability to you in connection with the Publications is limited to the price you paid.

9.2 Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or your statutory rights as a consumer.

9.3 We are not liable for losses that were not foreseeable, or, for business buyers, for loss of profit, business, revenue or data.

10. Breach

10.1 If you break these terms, we may end your licence by email. You must then delete all copies you hold. Your statutory rights as a consumer are not affected.

11. Law and courts

11.1 These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

11.2 If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and you keep the protection of any mandatory consumer law that applies where you live.

11.3 We may update these terms for future purchases. The terms in force when you bought apply to your purchase.

12. Your data and complaints

12.1 We use the details you give us when you order (name, email address, billing address and order details), the time a download first begins (our order and download records do not include your IP address) and, for a firm licence, the names and work email addresses of its named users, to supply the Publications, send the updates in section 5, manage your licence, deal with cancellations, refunds and complaints (including checking whether a download has begun), and keep our accounts. Card payments, online or through a payment link we email you, are handled by Stripe, which holds your name, email address and billing address to take the payment; our website, shop and downloads are hosted by Cloudflare, which processes the data needed to run them and deliver downloads, such as IP addresses, as our processor. We do not see or store your full card number.

12.2 Our Privacy Notice, on our website at ullrintelligence.co.uk, explains what we hold, why, for how long, who we share it with, and your rights. A firm that gives us the details of its named users must tell them it has done so and point them to our Privacy Notice.

12.3 Complaints: if you are unhappy with a Publication or your purchase, email sales@ullrintelligence.co.uk with your order reference. We will acknowledge your complaint within 3 working days and aim to send a full reply within 14 calendar days. If your complaint is about how we handle your personal data and you are not satisfied with our reply, you can complain to the Information Commission.

Model cancellation form (clause 6.1)

Complete and return this form only if you wish to cancel the contract. You do not have to use it: an email to sales@ullrintelligence.co.uk, or a letter to the address given in your order confirmation email and on our shop page, that clearly says you are cancelling is enough; include your order reference if you have it.

To: Ullr Intelligence Ltd, Prime Apartments, 483 Green Lanes, London N13 4FG, sales@ullrintelligence.co.uk

I/We* hereby give notice that I/We* cancel my/our* contract for the supply of the following digital content: ________________________________

Order reference: ____________________ Ordered on: ____ / ____ / 20____

Name of consumer(s): ________________________________

Address of consumer(s): ________________________________________________

Signature of consumer(s) (only if this form is sent on paper): ________________________

Date: ____ / ____ / 20____

* Delete as appropriate.

Ullr Intelligence Ltd · Licence Terms Version 1.0.9 · version date 27/10/2026 · effective 28/10/2026

Version history: 1.0, 20/10/2026: first issue. 1.0.1, 20/10/2026: section 12 (your data and complaints) added; clause 1.2 cross-reference updated. 1.0.2, 20/10/2026: bundle price now £49; firm licence scope stated in the price list and clause 3.1; checkout and confirmation wording replaced by clause 6.6; regulator name updated. 1.0.3, 22/10/2026: UK buyers only (clause 1.3); remedy for damage to your device or other digital content (clause 6.4); refund within 14 days (clause 6.7); download records (clause 12.1); date added to the 1.0 entry. 1.0.4, 23/10/2026: updates cover only the product or products you bought (clause 5.1); templates and short extracts may be used in your own business-tier AI tool that does not train on your inputs (new clause 2.6; clauses 2.4 and 3.4 updated). 1.0.5, 24/10/2026: clause 12.1 states that only the time a download first begins is recorded (no IP address) and that Stripe holds your name, email address and billing address. 1.0.6, 26/10/2026: the Tool Index is renamed The UK OSINT Tool Index (products covered); regulator name wording aligned; the terms are otherwise unchanged. 1.0.7, 27/10/2026: products covered and clause 3.1 name the Tool Index PDF and the Field Manual’s Fillable Templates PDF; the version date and the effective date (30/10/2026) are shown separately; the terms are otherwise unchanged. 1.0.8, 27/10/2026: new clauses 1.4 (formats, compatibility, no copy protection), 1.5 (delivery by download link, its 7-day life and how to get a new link) and 1.6 (how long the licence lasts); clause 4.1 covers templates filled in using the Fillable Templates PDF; clause 5.1 says how updates are made available; clause 6.3 explains that online checkout needs both consent and acknowledgement, how to order by email without giving them, and that we confirm by email a consent and acknowledgement given in writing before we send the link; clause 6.6 says the box is not pre-ticked; clause 6.1 says when the 14 days run and how to cancel, and a model cancellation form is added after section 12; clauses 2.1 and 12.1 cover email orders; clause 3.4 is reworded; the section 3 heading no longer repeats the price; other clause numbers are unchanged. 1.0.9, 27/10/2026: clause 1.5 says your order confirmation email gives our name, geographical address and contact details, and that an email-order link is sent once you have paid, and works for 7 days after we send it; clause 6.3 says we confirm an email order by email and send a secure Stripe payment link for the full price, and send the download link only after you have paid; clause 6.7 says you owe nothing if you cancel an email order before paying; clause 6.1 and the model cancellation form point to the address in your order confirmation email and on our shop page, the form also gives our postal address, and the order reference is optional when you cancel; clause 12.1 says our order and download records do not include your IP address, that Cloudflare processes the data needed to run the website and deliver downloads as our processor, and that Stripe also handles payment-link payments; clause numbers are unchanged; the effective date is corrected from 30/10/2026 to 28/10/2026, the date the shop opened.