1
Initial enquiry & suitability
You contact us by phone, email or website. We carry out a quick, no-obligation suitability and lawful-purpose check and discuss scope at a high level. If your matter is viable, we schedule a discovery call.
2
Discovery call
An in-depth discussion of your objectives, feasibility, risks, indicative fees and timeline. We align on data protection and what you can expect from us.
3
Formal engagement
We send a detailed quote and Client Engagement Agreement via secure e-signature. You sign and pay a deposit (typically 50%); work begins only once this is complete. Whether a deposit is refundable is set out in our Refund and Cancellation Policy. We are not VAT-registered, so no VAT is added.
4
Compliance check — lawful basis & safeguarding
Before any research begins, we complete our mandatory lawful-basis and safeguarding checks. Where a matter requires consent, we obtain signed written consent before any research begins.
5
Onboarding & research
We carry out ethical desk-based OSINT within the agreed scope, using only lawful sources and methods. We provide agreed progress updates via secure channels, and any change of scope is agreed in writing.
6
Report preparation
We analyse all findings and prepare a clear, neutral, evidence-based report: methodology, key findings, confidence levels, an evidence log, an executive summary and, where relevant, a formal statement of truth or affidavit as the relevant jurisdiction requires.
7
Invoicing & secure delivery
We issue the final invoice for the balance. On settlement, we deliver the full report and evidence securely — an encrypted PDF with a separate password, or a secure client share. An optional debrief call is offered.
8
Closure & retention
We confirm you have received and understood the report, invite your feedback, and remain available for future clarifications. Your case file and report are retained securely in line with our Data Retention & Deletion Policy.
Working across the UK. We accept instructions from clients throughout the United Kingdom. Because England & Wales, Scotland and Northern Ireland are separate legal jurisdictions, where a matter engages Scots or Northern Ireland law we confirm the scope and any jurisdiction-specific limits with you in writing before work begins.
Ethical OSINT only · Secure by design · Fully documented in our Client Engagement Agreement & Terms.